Accra, Jan. 12, GNA – The Computer Warehouse Group (CWG) Ghana Limited, a member of pan African Information Communication Technology Company, Computer Warehouse Group (CWG Plc), has received the GS ISO 9001:2008, a Quality Management System Standard.
This re-certifies the company to provide world class rate business enabling solutions in the country.
The issuance of the approval certificate, which is valid for three years, followed a rigorous assessment carried out by the Ghana Standards Authority (GSA) following an application by the company to have its Quality Management Systems (QMS) audited and certified in compliance with international standards and best practices.
A statement issued by Mrs Patricia Odubote, Head, Quality Assurance & Metrics, CWG Plc, said the re-certification confirmed that CWG Ghana has an effective QMS in place.
It said the fundamental systems provided through the ISO 9001:2008 certification include assurances on customer satisfaction, leadership, involvement of people, process approach, continual improvement, fact-based decision making and mutually beneficial supplier relationships.
The statement quoted the approval Committee of the GSA, as saying « the quality management system applies to the provision of Information and Communications Technology solutions to business entities in Ghana ».
It said these entailed the provision of information and communication technology products and services solutions in the areas of infrastructure, software, communications and training that would ensure a high degree of customer satisfaction.
Mrs Odubote, speaking on the importance of the certification, explained that receiving the ISO 9001:2008 certification was in line with the vision of the company to be the premier IT platform service provider in Africa by 2020.
« No doubt, Computer Warehouse Group has successfully accomplished her Quality Policy in Ghana by incorporating measurable objectives using a continual improvement process that is driven by innovative people and process which will in-turn enable businesses, » she said.
She said this process goes a long way to show the level of commitment and the extent to which the organisation is willing to go to assure its customers and other stakeholders of how their systems and processes are structured to ensure they receive the best of services.
Mrs Harriet Yartey, the Country Manager, CWG Ghana Limited said the re-certification was an attestation to the company’s continuous commitment to the provision of quality services per international standards through improving efficiency.
« It will also help us create a better working environment as well as boost our staff morale, » she added.
CWG Ghana was founded in 2003 to offer leading edge technology to businesses in Ghana. Over the years, CWG Ghana has provided the technology of business for customers in telecoms, oil & gas, banking, government, education, manufacturing and services, in collaboration with renowned global partners and OEMs.